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Members blog at WebmaisterPro. Covering topics related to online marketing, SEO, web development as well as software reviews.
National Positions is one of the nation’s premier digital marketing agencies, specializing in a wide range of services and technologies that help our clients thrive online. Based in Agoura Hills, California, and with offices around the world, National Positions has helped thousands of companies worldwide build their brand, expand their reach, and grow their business through dynamic digital marketing.
Negative customer feedback is something every entrepreneur should be ready to deal with. Realizing that each piece of criticism is actually a great opportunity for learning and improvement is key in turning negativity into an advantage. Part of this involves learning how to respond to unhappy customers on social media. To get you started, here are five tips for handling complaints sent through Twitter.
Mind the time
Twitter is known for its real-time nature, and this is woven into customer expectations once they decide to send a tweet your way. A report from Lithium Technologies states that 53% of consumers who tweet a brand expect a response within an hour.
If the tweet in question is a complaint, things get even more complicated – the same figure rises to a whopping 72%! In short, response time matters. To avoid Twitter disasters in general, remember to track your response time and always respond to tweets sent by your customers in a timely manner.
Be honest and transparent
If you made a mistake, be open and frank about it. The online community values honesty over backpeddling and excuses. People also hate to see problematic issues go unresolved – when a user posts a...
You want to hire a SEO Consultant as your business demands it. It may sound simple at first but could be a tough cookie to crack. Especially with your limited knowledge of technical terms pertaining to the SEO industry. As soon as you start talking with the new consultant and he starts with technical terms, you are already at sea. Before the Pandora’s box of technical terms like “301 redirect”, “Indexing” & “Canonicalization” starts to open from the consultant’s mouth, you better brush up these 29 must know technical terms to guard yourself against any possible misadventure with the new consultant. Also, remember that you have to look convincing and confident in front of him, after all you are the one who is hiring him not he. I shall try to explain these terms and definitions in the simplest of words possible.
Understand these important terms and watch how the cookie crumbles
Canonicalization: A process which pinpoints the more relevant or appropriate URL when a webpage has multiple URL’s, which generally is the homepage. In absence of this process, a search engine will find it difficult to decide upon the best URL.
Analytics: A tool required to track the user behavioural data...
By the end of 2014, we’ve seen some radical sways in the world of social media. Among those, the use of mobile devices has increased dramatically, as well as traffic on social media during TV shows. Let’s now analyze which of these trends will perpetuate into the year 2015 and what further changes we may expect.
A Surge of Mobile Users
The numbers are clear. During the last year, a number of mobile devices with 4.7-inch screens and larger on shelves has increased from only 4 percent to a third, while simultaneously the number of daily active mobile Facebook users has increased 15 percent. In addition, the number of mobile-only Facebook subscribers expanded by 34 percent. We are coming to conclusion that mobile is no longer a secondary platform. Companies that are mobile-friendly should become mobile-focused, and concentrate their marketing efforts to mobile users first.
Slide to a More Human Experience
This trend will lead Internet marketers to focus more on the user experience, their audience and followers, and the channels they are promoting their products and services. Google and Facebook have mad steps to adapt their platforms I a way that will encourage businesses to include human experience in...
The digital marketing numbers for 2015 are in, and the research shows that your biggest audience is online, in more ways than one. There are now three billion internet users, translating into 40% of the entire world’s population. The numbers are impressive: 91% of these users access the internet via a PC or laptop, and 80% access the internet via Smartphone. The research didn’t even factor in how much of the population uses both!
This puts content marketing professionals in reach of a great opportunity to connect with their customers like never before. However, this also adds a new challenge to their overall digital strategy: competition. Smart Insights and TMF&A’s study offers recommendations to help you keep your online audience engaged.
Insights: How to Reach Digital Consumers
Computers and laptops, smartphones, tablets, and game consoles (respectively) are the most popular devices used to access the internet. 2015 will also see an increase in emerging devices inspired by the IoT (Internet of Things). For example, 34% of internet users access the network through a Smart TV, and less than 10% use either a Smart Watch or Smart Wristband. Essentially, your customers are easily within the scope of digital outreach.
Smart Insight’s research showed that...